This Cookie Policy explains how Work Nexus Labs Limited (Companies House no. 17067643; referred to as "Zaro", "we", "us" or "our") uses cookies and similar technologies on its https://www.zaro.ai/ and other platforms of ours which you engage with (“Services”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
This Cookie Policy should be read in conjunction with our Privacy Policy. If you have any questions or concerns about the Cookie Policy or its implementation, please contact us at [email protected] or as otherwise described in our Privacy Policy.
What are cookies and similar technologies?
Cookies. A cookie is a text file containing a string of characters that is sent to your device when you visit a website. When you use our Services again, the cookie allows us to recognise your browser. Cookies may store user preferences and other information. Cookies set by us are called "first party cookies." Cookies set by parties other than the website owner are called "third party cookies." Third party cookies enable third party features or functionality to be provided on or through our Services (e.g., analytics). The parties that set these third party cookies can recognise your computer both when using our Services and also when it visits certain other websites.
This Cookie Policy refers to all these technologies collectively as “cookies.”
Why do we use cookies?
Some cookies are required for technical reasons in order for our Services to operate, and we refer to these as "strictly necessary" cookies. Other cookies also enable us to track our users to enhance the experience on our Services and services more broadly. For example, our cookies may help to distinguish you from other users of our services for the purposes of helping you navigate between pages efficiently, remembering your preferences, enabling functionality and helping us understand activity and patterns.
Third parties set cookies on our Services for analytics, referral attribution and other purposes. This is described in more detail below.
What types of cookies do we use?
In this section, we outline the specific types of cookies served through our Services and the purposes they serve.
These cookies include:
- Strictly necessary cookies: These cookies are strictly necessary to ensure certain functionality through our Services. We collect information about users' cookie preferences, including whether consent has been given or withdrawn for certain categories of cookies. This information is used solely to record and apply users' preferences and does not involve tracking browsing activity.
- Analytics/Performance cookies: We use Google Analytics, PostHog and Google Tag Manager to understand how visitors interact with our Services and to improve its performance and user experience. These technologies may collect information such as pages visited, time spent on the Services, navigation paths, feature interactions, session activity, browser and device information, operating system, screen resolution, referring websites, and approximate location information. Google Tag Manager helps us deploy and manage analytics and other website tags but does not itself collect personal information. Where users are logged in, identifiers such as email address, user ID, user type and organisation ID may be associated with analytics data. We use this information to analyse Services usage, troubleshoot issues, measure performance and improve our Services.
- Marketing and referral cookies: We use Rewardful to operate our affiliate and referral programme and to attribute sign-ups and conversions to the partners and referral links that introduced you to us. These cookies record information such as the referral link or affiliate identifier you arrived through, the time of your visit, and whether you go on to create an account or subscribe, so that referrals are credited correctly. They may be set as third party cookies and can be used to recognise your device across visits for the purpose of referral attribution.
- Functionality cookies: These cookies enable enhanced functionality and personalization. They remember user preferences and settings (such as theme preferences, sidebar layouts, chat view settings, agent column selections, default skill configurations and recent workspace navigation), preserve unsent drafts and queued messages across sessions, maintain the state of in-product applications, and record completion of onboarding tours and introductory notices so that they are not repeatedly displayed. These cookies help provide a more seamless and personalized user experience.
For more information on the specific cookies we use, please see the cookie details below. Depending on your location, the maximum expiration period for the cookies above is 2 years.
Cookie details
The table below is generated and kept up to date automatically by our consent management provider, and lists the specific cookies and similar technologies in use on our Services, including their provider, purpose and expiry.
How can you control cookies?
Depending on where you access our Services from, you may be presented with a cookie banner or other tool to provide permissions before we or our service providers set non-essential cookies (such as analytics and referral cookies). In this case, we only set these non-essential cookies with your consent. Where this option is available, you may revoke your consent at any time with future effect by on our Services at any time.
You can also limit online tracking by:
- Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Use the following links to learn more about how to control cookies and online tracking through your browser: Firefox; Chrome; Microsoft Edge; Safari.
- Platform opt-outs. Some of our partners offer opt-out features that let you opt out of use of cookies. For example, for third party cookie opt-outs: you can opt out of Google Analytics across websites using the Google Analytics Opt-out Browser Add-on. You can decline our analytics and referral cookies (including PostHog and Rewardful) at any time through the cookie banner or your .
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on each browser and device that you use.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
How often will we update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We will notify you of any material changes to this Cookie Policy prior to the changes becoming effective by posting the changes on this page and providing a more prominent notice with on-site or email notifications. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can you get further information?
If you have any questions about our use of cookies, please email us at [email protected].